United States of America
VeeOne Health is a Silicon Valley HealthTech startup based in San Francisco, CA. They provide end-to-end virtual care solutions to address the needs of patients, providers, and healthcare systems at every stage of the patient journey.
A deep dive into the health service blueprint and user experience
In terms of how the app worked, we broke down our healthcare services into subspecialties, categorizing them by family practice, specialty care, and second opinion.
Users could log in to the app, and they could choose one of those subspecialties. Based on how they answered our questions, they’d be able to choose a family practice, a general healthcare doctor, or a specific specialist.
They could also look for a second opinion. Different workflows existed for each of these options, and that was phase one of the project.
03. RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The interactive prototype simulated the entire app so we were able to experience the app from a user’s perspective. It was well designed, and it was clear and cohesive in terms of UI/UX.
We compared the designed app to our competitors’ apps. One of our key metrics was reaching the minimum number of screens and clicks for users to see a doctor, and Mentores provided us over 100 screens containing all of the workflows we needed. With some of our competitors’ apps, users had to go to dozens of screens before they could have a live consultation session or schedule an appointment.
What did you find most impressive about them?
The Mentores team was very easy to work with, and they were skilled when it came to designing. As a testament to that, they did a separate project for us where they designed our website. It looked so much better than our old one, and we received so much positive feedback from those who noticed it.
How did Mentores Digital perform from a project management standpoint?
Mentores met their timelines and delivered what we asked from them. We had weekly meetings, and they were quite responsive. The project manager and I worked in harmony to meet our deliverables in a timely manner.
Do you have any advice for potential customers?
I’d recommend Mentores to whoever is looking for design help, whether it’s for a website or an app.